We currently accept all major credit cards and bank wires.

Yes, once your project is fully scoped and you hire your preferred expert, you deposit the total cost of your project into a secure escrow system before the project work starts. Your money is safely and securely stored until you’ve marked the project as complete. Once that’s done, the money is released to the expert’s account. This ensures that you have a committed expert for your project and also protects your funds in the event that things don’t work out.

Higher budget projects can also be broken down into milestones, so you fund each individual milestone as opposed to the full project cost ahead of time.

We invest a significant amount of time and effort to find, recruit and maintain the best experts (so you don’t have to). We also invest a lot of development hours to build and maintain a reliable platform that enables both clients and experts to collaborate on and get work done in a hassle-free manner. And finally, we provide near 24-7 customer service to ensure your peace of mind. Our service fee covers all of the above and of course, ensures we stay profitable, so we can keep doing what we’re doing best.

Yes, we do have a money-back policy which guarantees that if any expert you hire doesn’t deliver to what was mutually agreed upon in the scope of work of the project, you will receive either a partial or full refund, depending on the amount of work that has been done. The amount of the refund is agreed upon either between you and the expert or by our team through a dispute resolution process, in case you can’t come to an agreement with the expert.

A couple of notes:

• Regardless of whether a partial or full refund is due, ConsultXperts fees are always non-refundable.
• We do not put a time-frame within which you can request a refund due to non-delivery of work, as long as the project has not been marked as complete. If you do mark the project as complete, that’s basically equal to you saying “Yes, the work delivered is according to the scope and I’m absolutely happy”, so we won’t be able to issue a refund beyond that point.

Some other consulting marketplaces can beat our pricing with less experienced talent, less quality focus and little to non-existent customer support. We’ve heard from many of our customers that projects posted on other platforms often go poorly. As is the case with most major buying decisions, you get what you pay for. At the end of the day, we ultimately believe that quality comes at a price and are happy to work with both clients and experts who value exactly that – quality over the cheapest price.

We’d be happy to answer them.