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Email Verified Identity Verified Nik C
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Member since April 26, 2021

Inspiring Change Success

  • $106.00 - $350.00 / hr
  • Australia
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Dynamic and collaborative Senior Organisational Change and Communications Leader with over fourteen (14) years of enterprise change, communications, and project experience at a senior level.  Nik thrives on providing innovative change advice, support, and guidance in the implementation of change transformations.  Nik has a demonstrated record developing change and communication frameworks that support and motivate buy-in ensuring behavioral changes are embedded and the project delivered successfully.  Nik has a genuine interest in people which affords her the natural ability to connect with others, she has a kind and warm approach.  Nik has led successful enterprise change projects in digital technology, business process, and digital transformations, in some highly unionised environments across Transport, Aviation, Construction, Education, Healthcare, Finance and Insurance industries within Government, Private and Non-for-Profit Sectors in Australia, United Kingdom and New Zealand.

Nik is certified in PROSCI, Change First (PCI), HBDI, and PRINCE2 and she holds a Lean Six Sigma Black Belt (LSSBB).  She has a love for infographics which is priceless in her coaching and communications which assist in sharing the journey and encourages both individuals and teams to embrace the change journey for a win, win outcome for your business and return on investment.

Nik has demonstrated success in scoping, designing, implementing and leading people through end to end change management transformations and continuous improvement program integrations. Nik has a proven track record of building influential sustainable relationships, partnering with key teams and stakeholders to ensure a successful change journey is shared throughout the project lifecycle.

Experience

Senior Manager, Change and Projects Start Up

  •  Pinnacle Property Managers
  •  Jun 2020 - Present

  • Brought into scope design, roll out and implement leadership strategy for new Property Management Start-up, including ways of working to ensure productivity and return of labour investment and launch digital strategy.
  • Scoped, designed and rolled out implementation of digital suite, including IT training for new equipment and collaboration tools – Microsoft 365 Suite, set up intranet platform for internal communications and engagement
  • Designed and rolled out end to end change program for new staff to ensure new business model was adopted, including impact assessments, formal and informal stakeholder engagement plans and business readiness plan milestones,
  • Assisting Director with recruitment and selection process, including onboarding

Program Change Manager – Business Transformation Team

  •  RSL LifeCare Not for Profit
  •  Jun 2019 - Present

  • Brought into scope design, roll out and implement change and project program of works for new office space, agile activity-based environment, new ways of working, HR transformation and digital transformation strategy.
  • Program at risk in early stages as deliverables had slipped. Planned program deliverables not scoped correctly at initial stage and over budget with increasing cost implications.
  • Costs realigned to save $167k in first quarter and a further $250k savings on-going to project end. Goal to recover program of work value $10M. Successfully delivered under budget, within time and quality. Timeline 10 months.
  • Scoped and led change management for digital technology upgrade - including HR payment gateway HRIS software
  • Managed CAPEX and OPEX budgets and reported monthly to Project Controls Group.
  • Led digital strategy design, scoping, market review, procurement, vendor management, delivery, training and coaching of digital communication and collaboration tools with strong focus on employee engagement and buy-in.
  • Scoped, designed and rolled out implementation of new digital suite, including internal and external communications, IT training for new equipment and collaboration tools collaborating with internal and external IT teams – Digital tools, upgrade to Microsoft 365 Suite, Sharepoint, OneNote, Teams and online coaching tools.
  • Designed and rolled out end to end change program, including all impact assessments, formal and informal stakeholder engagement plans and business readiness plan to establish change roadmap required at all milestones, enabling successful change management implementations, including the associated activities, approach and resources required across digital and engagement transformation.
  • Established workforce plan for future state implementation.
  • Facilitated creation and implementation of the Change Network to assist and support the change messages via a peer to peer network and assist with peer to peer coaching and training.

Senior Program Manager Enterprise Change and Transition

  •  Allianz Insurance
  •  Nov 2017 - Jun 2019

  • Brought into scope, implement and lead the change management for labour restructure and business transformation in HR and IT.
  • Derisking Allianz digital and business transformation project and relocation to North Sydney in June 2018 at risk of not meeting project milestones.
  • Cost of Program $16M
  • Scoping all business requirements to ensure end to end change implementation across the business including impact assessments, stakeholder engagement and business readiness plans.
  • Led change management and assisted with digital strategy design, scoping, market review, procurement, vendor management, delivery and training and coaching of digital communication and collaboration tools with strong focus on employee engagement and reinforcement.
  • Cyber Risk Program Change Team Lead. – Confidential program of work to enhance cyber security with using digital tools with Cyber and IT teams
  • Facilitated design workshops to agree best approach digital tools and key risks
  • Led successful tender, implementation of ServiceNow across all Australian offices including face to face and online communications and coaching.
  • Scoped, designed change plan and rolled out IT coaching, training and external and internal communications for new equipment and collaboration tools – from Lotus Notes to Microsoft Office Suite, Sharepoint, OneNote and Yammer.
  • Scoped, designed and implemented roll out of new digital suite, including IT training for new equipment and collaboration tools – Microsoft 365 Suite, Sharepoint, OneNote, Teams and online coaching tools.
  • Implemented and conducted Change Impact Assessments and Stakeholder Analysis of all affected staff to enable additional hypercare to be developed and provided as the business required.
  • Led successful embedding of new way of working from Lotus Notes to Windows 10 and all associated communications, training and post team support.
  • Facilitated design workshops to agree floor plan, engaged with Architects, Construction and Building Project teams, Fire Engineers at all phases from Concept through to Construction.
  • Developed, change and relocation roadmap to relocate teams from 4 separate CBD locations to 1 purpose design and built office, transitioning to activity-based working/Agile from traditional work environment in constricted 5 month timeframe.
  • Uplift in collaboration tools and IT mobility equipment design and led facilitation face to face sessions and preparation of online sessions to be included in onboarding packs.
  • Drive operational and cultural objectives to ensure early return on investment by creating fun opportunities to learn and motivate staff engagement.
  • Successful implementation of end-to-end change, lean and agile methodologies. Engaged and supported significantly resistant key stakeholders, including senior leadership team with low support for relocation and/or Activity Based Working/Agile environment, mitigating people and business risks, ensuring business readiness.
  • Design and facilitation of Leadership Coaching and change support for Senior Leaderships, Change Champions and wider business teams to successfully bed down protocols and behaviours and best practice use of digital tools.
  • Engaged and influenced teams to build awareness and support for change processes and methodologies.
  • Designed and implemented the roll out of Business Risk Assessments, development and delivery of agreed solutions.
  • Designed and implementation end-to-end organisational change journey solution for all Australian sites, and offshore including New Zealand and Ireland.
  • Designed Paperless office change management roadmap and led roll out, communications plan and delivery of coaching and transitioned to BAU.
  • Developed and rolled out Embedding Strategy embracing information received from post implementation reviews at 1,3 and 6 months.
  • Completed Post Implementation gap analysis and Post Occupancy Reviews to ensure reinforcement of best practice change management solutions and solid return on investment.
  • Nominated for Allianz Aspire Award 2019 for Trust, Collaboration and Leadership

Manager, Organisational Change and Transition

  •  Transport for NSW
  •  Mar 2017 - Nov 2017

  • Brought on to lead the Transport for NSW Relocation and Activity Based Working (ABW) Project from Castlereagh Street CBD to Parramatta, Project included relocation, build and IT fit out for TfNSW, ARUP and RMS, relocating to a purpose refitted site in Parramatta for 500 employees
  • Developed, led and implemented sensitive project and org change management strategy for high profile project. Engaged five hundred (500) employees from four separate central city locations.
  • Increasing productivity and reducing costs in CBD real estate. Led project methodology to meet refit office build to ensure relocation timelines were met. Lead Project Team, managed build and fit out of new office facility. Site delivered 1 month ahead of schedule, Building strong relationships with Contractors, IT Engineers, and Design teams. Project savings $1.2m
  • Successfully driving end to end change, lean and agile methodologies. Engaged and supported significantly resistant key stakeholders, including senior leadership team with low support for relocation.
  • Developed strategy and roll out of activity based working protocols to Senior Leadership Team cascading to all staff. Roll out of paper-lite protocols, incorporating sustainable options. Designed and facilitated all ABW training and Leadership coaching on site, including Audio-visual and IT. Facilitated Agile and Scrum Master Coaching. Supported Project Director and Senior Leadership team to increasing coaching and support for team/s buy-in of move and new site location. Engaged and influenced Project team to build awareness and support for change processes and methodologies. Completed Impact Assessments, developed and delivered, agreed Org design and coaching to all staff, Created Communication plan, developed and rolled out all communications. Developed peer leadership team to support and role model best practice ABW Behaviours. Monitoring and mitigation of risks, issues and successful design and delivery of Embedding Strategy. Designed and facilitated the Post Implementation Review, including 1-3-6-month surveys.
  • Facilitated and provided change support for additional 90 Government Contracting staff moving from multiple sites into the post established ABW site after the original relocation and embedding. Provided Leadership coaching and change support for wider teams to successfully bed down ABW protocols.
  • Design, development and roll out of Employee Flexible Working processes and coaching
  • Developed and coached new leadership behaviours for senior leadership team to engage, inspire and lead teams within an environment of new ways of working.
  • Roll out of key performance indicators to senior leadership team and developed coaching and rolled out.
  • Designed, developed and implemented Embedding Strategy. Completed Post Implementation Review and assessed and corrected post implementation actions. Savings $3.5m per annum
  • Successful implementation of end-to-end change, lean and agile methodologies. Engaged and supported significantly resistant key stakeholders, including senior leadership team with low support for relocation and/or Activity Based Working/Agile environment, mitigating people and business risks, ensuring business readiness.
  • Design and facilitation of Leadership Coaching and change support for Senior Leaderships, Change Champions and wider business teams to successfully bed down protocols and behaviours.

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