Expert
Email Verified Karthika M
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Member since September 3, 2020

Over 12 years of experience in Software testing & Application Support

Over 12 years of experience in Software testing & Application Support across various domains like Web Application, Data migration, Service Now, ETL (SAP, Alteryx & Tableau) in a variety of industries like education, government, not for profit, retail, real estate, banking, etc.

AREAS OF EXPERTISE

  • Experience in end to end Test Lifecycle creating test plans, creating and executing test cases, defect management, test summary reports,
  • Preparing for Salesforce Admin 201 Certification.
  • Experienced with Agile methodologies like Scrum and Kanban.
  • Worked on a wide range of on-premise, SAAS, and web-based applications across different platforms.
  • Experienced in data and analytics projects using Tableau for dashboards, Alteryx as ETL tool, and SAP BI dashboards.
  • SAP Testing experience in SAP BI/BO, Enterprise Portals, PLM, and CRM.
  • Demonstrate analytical thinking with good communication skills and the ability to learn & adapt quickly to changing situations.
  • Mentored team members.
  • Experience in UAT (User Acceptance Testing) and organized sessions with the users.
  • Experienced in various domains like Health, Finance, Insurance, Retail, FMCG, CG&S, C&HT, and Product based environment.

Experience

Application Support & Test Analyst

  •  Catholic Education - Parramatta.
  •  Aug 2018 - Present

  • Multiple roles as an L2 level Application Support(Service Now) and a QA.
  • Performed unit, system, integration, UAT, regression, and data migration testing. Provided customers with detailed reports on quality metrics, identified bugs/flaws and recommended fixes.
  • Performed testing on Service Now ticket lifecycle, Self Service Portal, and Chat Support
  • Application Support has done user management that is assigning roles groups to users/groups and defining the role groups by permissions. Along with this have configured chronicles, events, school activities, configuring iCal, and so on for schools.
  • Performed data reconciliation for data migration projects through Tableau dashboards.
  • Developed Alteryx workflow and SQL queries for a data migration project from legacy to new SIS(Compass) that is now used for regression testing.
  • Developed Alteryx workflow and SQL queries for the ETL project(tableau) for the Staffing Allocation Dashboard project.
  • Proposed and successfully developed SOAPUI scripts for testing integration of customer to vendor systems. Also used the tool for Application Support.
  • Proposed and developed Selenium tests with TestNG for UI testing on the portal to verify if all 84 portals are standardized. Used the same for regression tests.
  • Configured, tested, and delivered different award systems at various schools.
  • Participated in scrum planning & retrospectives, provided appropriate test effort on cards, and gave appropriate reasoning for test effort.
  • Developed many utility solutions for the team to use while testing the staffing calculations.
  • Validated Qualtrics survey tests.
  • Used Zephyr on JIRA for determining test cycles, writing scenarios and scripts. Led UAT with users(principals) along with Business/Product Owner. Prepared UAT scripts for principals to follow and test.
  • Delivered thorough QA testing reports that determined product quality and release readiness.

UAT Test Analyst

  •  Anglicare – Bellavista.
  •  Jul 2017 - Jan 2018

  • Developed UAT end to end test cases
  • Analyzed requirements and worked with the business team to refine the requirements.
  • Deriving Test Scenarios & detailed documentation of Test Cases, utilizing Test Management tools.
  • Developed test cases and mapped them to requirements.
  • Performed Web site test for content and website using CMS
  • Verified the content in CMS and tested the website tools.
  • Closely work with developers in understanding/explaining failed scenarios, retesting, and ensure maximum coverage of test cases.
  • Communicating to the team on any unforeseen issues. Communicating effectively with other team members involved in the Integration Test.
  • Involved UAT and Production Smoke Test for each planned release.
  • Participated in all agile meetings.

Quality Analyst

  •  Domain Group–Pyrmont.
  •  Jul 2016 - Jan 2017

  • Performed Web application tests in terms of functionality, usability/accessibility
  • Analyzed requirements and worked with business/client to refine the requirements.
  • Deriving Test Scenarios & detailed documentation of Test Cases, utilizing Test Management tools.
  • Mapping the Test Scenarios to Requirements.
  • Executing Test cases (manual and automation), Identifying defects and being proactive in highlighting blocking issues in agile meetings like stand-ups, Sprint Review & Retrospective.
  • Participated in Sprint Backlog Grooming, Sprint Planning and Reviews.
  • Closely work with developers in understanding/explaining failed scenarios, retesting and ensure maximum coverage of test cases within the sprint timespan.
  • Communicating to team on any unforeseen issues. Communicating effectively with other team members involved in Integration Test.
  • Successful UAT and Production Verification Test for planned releases.
  • Assisted my manager in preparing Test deliverables like Test Strategy, Test Plan and Test Summary Reports.
  • Building and executing SQL queries for data verification and reconciliation.

Sr. Test Analyst

  •  RPData– Townhall.
  •  Aug 2014 - Jun 2015

  • Test webservices to create a new full, kerb side valuation, automated valuations using JMeter, SOAP UI and Postman.
  • Executing Test cases (manual and automation), Identifying defects and being proactive in highlighting blocking issues in agile meetings like stand-ups, Sprint Review & Retrospective.
  • Building and executing SQL queries for data verification and reconciliation.
  • Analysis of requirements and raising clarification with business/client on ambiguous points.
  • Deriving Test Scenarios & detailed documentation of Test Cases, utilizing Test Management tools.
  • Mapping the Test Scenarios to Requirements.
  • Active participation in Sprint Backlog Grooming, various stages of Planning and Reviews.
  • Closely work with developers in understanding/explaining failed scenarios, retesting and ensure maximum coverage of test cases within the sprint timespan.
  • Communicating to team on any unforeseen issues. Communicating effectively with other team members involved in Integration Test.
  • Successful UAT and Production Verification Test for planned releases.
  • Preparing Test deliverables like Test Strategy, Test Plan and Test Summary Reports.

Sr. Test Analyst

  •  Macquarie Group– Wynyard.
  •  Jul 2014 - Aug 2018

  • Have performed Functional, Mobile, Regression and System Integration Testing.
  • Tested MDM on Mobile applications on iOS 7.1.2 (iPhone and iPad) and Android 4.2 (HTC One M8, Nexus N5, Samsung S5) devices.
  • Worked on HP ALM to develop test scenarios and test cases.
  • Used JIRA for Defect Life Cycle.
  • Share the knowledge acquired by experience to team members on requirements.

Technical Test/QA Lead

  •  Phoenix Consulting– North Sydney.
  •  Mar 2014 - Jun 2014

  • Understand the domain and working of Telecom within NBN.
  • Create Acceptance Criteria for the Stories identified by Business Analyst/Scrum Master.
  • Set up Xcode and Simulators for the project with help of developers.
  • Prepare the Project Test Plan, ITSC Test Plan and DRP for NBN.
  • Managed and monitored vendor related test activities.
  • Initiate the Story Kick-offs from developers and Story handovers to product owners.
  • Participate in Stand-ups and Adhoc discussions within the war room.
  • Identify the test cases from stories and executing them in simulator and NBN Test devices supported by the developed product (iOS 7.03 and 7.1).
  • Prepare the Test Summary Report for System Test and SIT.
  • Participated in ITSC Testing.

Sr Technical Test Analyst

  •  SMS M & T – Cumberland Hospital.
  •  Feb 2013 - Sep 2013

  • Performed functional/technical test of data end-end. Familiar with below Systems- iPM, EMR (Cerner Mellenium & HealtheCare) ,CHIME ,EIR(ESB,PR,IR), CR(CDR and Rhapsody) , NeHR.
  • Have identified the Test Scenarios from requirements documents.
  • Reviewing the functional and technical specs and providing comments.
  • Developed an end to end scenario
  • Validating XMLs generated is according to NEHTAs standards.
  • Test webservices to create a new MRN, Discharge Summary and Patient In house records using SOAPUI.
  • Running SQL/Oracle queries on log tables
  • Developed of Test Scenarios
  • Developed of end to end Test Cases
  • Mentoring & guiding team members on functional flow and technical aspects of the project.
  • Troubleshooting production issues in Oracle.
  • Worked on SIT and UAT phases
  • Provided sessions for UAT Users on the change.

SAP Tester

  •  Robert Walters – Bellavista.
  •  Jan 2012 - Dec 2012

  • Have performed Functional, Regression, System and System Integration Testing in SAP BI(ETL Testing)
  • Worked on testing Mobile device applications on iPad and iPhone devices.
  • Worked on HP QC to develop test scenarios and test cases, defect creation, and tracking.
  • Used JIRA for Change requests/enhancements and SRS for Support tickets.
  • Understanding the requirements.
  • Testing on SAP Business Objects (Web Intelligence) documents.
  • Reviewing functional specifications.

Developer/ Senior Software Engineer

  •  Accenture – India Bangalore, Hyderabad.
  •  May 2006 - Oct 2010

  • Travelled to US to understand customer’s requirements.
  • Share the knowledge acquired onshore to team members on requirements.
  • Worked on testing financial products like RPA (Retail Pricing Application) which is used to price the products based on their promotions, discounts for a certain period of time.
  • Developed and tested ADOBE Forms (User level) using JavaScript.

 

  • Developed the BI Report Integration with Portal.
  • Worked on Portal, User and Content Administration testing.
  • Assigning roles to user and user groups.
  • Worked on Webservices/Adaptive RFC models, Exception Handling, client-side validations using java script.
  • Created Opportunities, Quotations, Design Registrations and Free Samples in CRM on the Web portal.
  • Travelled to UK to analyzed requirements and translated into Application Design specific document.
  • BW Report Integration testing in SAP Portal.
  • Travelled onsite (UK) to gain knowledge on applications used in Diageo.
  • Plan & work on activities during wait time as well. Identify where change requests could lead to additional unplanned effort. Complete complex tasks/assignments with minimal direction and monitor /guide other resources in completing their deliverables on time.
  • Identify risks i.e. unavailability of integrated dev environment and take complete ownership of process for the project with minimal supervision.
  • Delivery Timeline / On time delivery as derived from project schedules. Analyze the work effort & raise concern before start of activity for any dependency/bottleneck.

Education

Master of Science: Information Systems

  •  Osmania University – Hyderabad – India
  •   - Dec 2003

Bachelor of Computer Applications

  •  Osmania University – Hyderabad – India
  •   - Feb 2001

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