Experience
Acting CEO
AchievementsÂ
- Redesigning the operating model and business rhythms for improved growth and productivity
- Reshaping the product and service offering for improved Go-To-Market strength
- Developing and mentoring key talent in business development and business management
- Leading new business development opportunities for growing the business
- Delivering Leadership Workshops in NFP, Health Insurance, and Retail Banking
Director of Services and Digital Advisory
Part of the Australian Senior Leadership Team, leading the Services organization:
- Accountable for overall financial, operational, market, and risk management
- Leading a team of more than 130 staff across digital advisory, implementation, and support
- Client-facing Business Development in SaaS business models and operations
- Developing and leading the partnership strategy with service delivery partners - incl EY, KPMG, Accenture
- Executive Sponsor on multi-million-dollar Cloud Migration Program for large Bank
Partner
Leadership Responsibilities
- National leader and P/L responsibility for the Customer Strategy practice for Deloitte Digital
- Member of the National Leadership team for Deloitte Digital
- Got-to-market leader for Customer Analytics in Australia, commercializing the capability into market
- The global leader for Customer Analytics, achieving a global award for recognition
- A spokesperson for Deloitte on all things Customer related at Conferences and within the Media
- Development of Innovation Service Offering and Go-to-Market Leader
- Development and delivery of a Leadership Program for Deloitte’s top 40 Partner Talent Pool
Consulted across various clients
Digital Strategies for Insurance, Banking, Retail, and NFP all focused on options for new growth
- Data Analytics projects, spanning areas of design, delivery, and implementation
- Growth strategies across Energy and Water Utilities, Membership Organisations and NFP
- Customer Segmentation and Value Proposition design across Superannuation, NFP, Banking and Utilities
- Customer Experience Strategy across Disability Insurance, Transport, Education
- Operating Model redesign across Banking, Retail and Wealth
Client Director
Sold and led multi-disciplinary teams as part of large transformation programs
- Led a 3-year business and technology transformation program for Private Health Insurer
- Led the development of the eCommerce roadmap for an Australian Telco
- Developed and led a new Innovation Service offering into the market
- Led the development of an Innovation and Collaboration Portal as part of the implementation
- Delivered into multiple organizations from Media to Banking to Property Management
Management Consultant
Management Consultant within the Strategy and Operations Consulting Practice
- Development of business model and due diligence process for the launch of Online Consumer Portal in Asia
- Development of a commercialization plan for digital product solutions in the Education sector
- Secondment role into Government Sector to assist in commercializing Property Online Exchange
- Go-to-market strategy and business case development for multiple start-up companies
- Business model and process model design for online pure-plays