Email Verified Identity Verified Jenny J
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Member since June 10, 2021

Business Scaling Specialist

I have over fifteen years of experience in Growth Strategy, Customer Experience, Digital Transformation, and Innovation. In that time, I have founded and built new teams, developed and led new Go-to-market products and services, driven business development, and had accountability for overall P&L management and performance. I have operated at the Executive level and engaged at the Executive level in this capacity. I have worked across sectors from Financial Services to Public Sector and NFP.

I am a person that is passionate about how technology will impact human existence. I thrive on continuous learning and have evolved my career by being curious about technology and its power to innovate and disrupt. Innovation is at my core, and the opportunity to shape new possibilities energizes me. Sense of purpose is deeply important to me – being part of a purpose-led organization that aspires to bring about real and impactful change in the clients and communities it serves. I believe in the power of inclusivity for high-performance outcomes and enjoy leading and working in collaborative and authentic team environments. I love being physically active, maintaining a healthy lifestyle, and being in a community with those around me.


Acting CEO

  •  Boutique Consultancy Startup
  •  Jan 2019 - Dec 2020


  • Redesigning the operating model and business rhythms for improved growth and productivity
  • Reshaping the product and service offering for improved Go-To-Market strength
  • Developing and mentoring key talent in business development and business management
  • Leading new business development opportunities for growing the business
  • Delivering Leadership Workshops in NFP, Health Insurance, and Retail Banking

Director of Services and Digital Advisory

  •  Microsoft Australia
  •  Jan 2017 - Dec 2019

Part of the Australian Senior Leadership Team, leading the Services organization:

  • Accountable for overall financial, operational, market, and risk management
  • Leading a team of more than 130 staff across digital advisory, implementation, and support
  • Client-facing Business Development in SaaS business models and operations
  • Developing and leading the partnership strategy with service delivery partners - incl EY, KPMG, Accenture
  • Executive Sponsor on multi-million-dollar Cloud Migration Program for large Bank


  •  Deloitte
  •  Jan 2006 - Nov 2017

Leadership Responsibilities

  • National leader and P/L responsibility for the Customer Strategy practice for Deloitte Digital
  • Member of the National Leadership team for Deloitte Digital
  • Got-to-market leader for Customer Analytics in Australia, commercializing the capability into market
  • The global leader for Customer Analytics, achieving a global award for recognition
  • A spokesperson for Deloitte on all things Customer related at Conferences and within the Media
  • Development of Innovation Service Offering and Go-to-Market Leader
  • Development and delivery of a Leadership Program for Deloitte’s top 40 Partner Talent Pool

Consulted across various clients

Digital Strategies for Insurance, Banking, Retail, and NFP all focused on options for new growth

  • Data Analytics projects, spanning areas of design, delivery, and implementation
  • Growth strategies across Energy and Water Utilities, Membership Organisations and NFP
  • Customer Segmentation and Value Proposition design across Superannuation, NFP, Banking and Utilities
  • Customer Experience Strategy across Disability Insurance, Transport, Education
  • Operating Model redesign across Banking, Retail and Wealth

Client Director

  •  Deloitte
  •  Jan 2002 - Dec 2006

Sold and led multi-disciplinary teams as part of large transformation programs

  • Led a 3-year business and technology transformation program for Private Health Insurer
  • Led the development of the eCommerce roadmap for an Australian Telco
  • Developed and led a new Innovation Service offering into the market
  • Led the development of an Innovation and Collaboration Portal as part of the implementation
  • Delivered into multiple organizations from Media to Banking to Property Management

Management Consultant

  •  Deloitte
  •  Jan 1996 - Dec 2002

Management Consultant within the Strategy and Operations Consulting Practice

  • Development of business model and due diligence process for the launch of Online Consumer Portal in Asia
  • Development of a commercialization plan for digital product solutions in the Education sector
  • Secondment role into Government Sector to assist in commercializing Property Online Exchange
  • Go-to-market strategy and business case development for multiple start-up companies
  • Business model and process model design for online pure-plays


University of Melbourne

  •  Bachelor of Commerce


  •  Chartered Accountant


  •  Executive MBA

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