Experience
CEO & Founder
https://www.cleanai.co/
Founder
https://www.icea.tech/
Product Manager & Innovation Consultant
My role was primarily as an innovation consultant to Wirecard AG, a global internet technology and financial services provider. This involved conceptualising and designing new products and technology showcases, testing these with users and presenting them at conferences & events.
A sample of activities:
● Coordinated and QA’d the work of the product and design teams (6 people).
● Co-designed Wirecard’s Innovation Process with the VP of Wirecard Innovation Labs.
● Conducted user research and defined use cases for a POS instant finance service for retail customers.
● Showcased Wirecard’s AI-powered Smartbar at DLD19 Conference in Munich.
● Developed an unmanned store concept that uses Computer Vision technology for seamless shopping.
● Advised on use cases for wearables and contactless payments.
● Managed the naming, branding and UX design for the deployment of a proof-of-concept smart kiosk at the Visa Innovation space at Spielfeld Berlin.
User Research Lead
Tungsten is a secure end-to-end encrypted messaging app, available on multiple platforms. It’s USP is that it’s a very secure messenger that is both easy and enjoyable to use.
Activities:
● Conducted contextual interviews with users of secure messaging, experts and privacy advocates.
● Facilitated usability feedback sessions on prototypes and advised on prioritisation of feature development.
● Wrote UX copy and QA’d language for development.
Executive Design Manager
ThinkPlace is a strategic design consultancy, working with global leaders to create public value. I worked as an innovation consultant and service designer on some of the Australian Federal Government’s biggest design challenges.
A sample of activities:
● Led teams for client projects as the senior designer and researcher.
● Established and managed ThinkPlace’s usability testing capability.
● Co-designed a new service delivery model for the Department of Defence, applicable to more than 100,000 people. Conducted contextual interviews with uniform and civilian personnel around the country.
● Worked with the Digital Transformation Agency on the Discovery phase of an Agile transformation programme for government services as a Service Designer and research lead.
● Led usability testing activities for the Department of Health’s rollout of the My Health Record service.
Service Delivery and Advisory
– Senior Advisor, ACT Government | 2013 – 2014
– Principal Research Officer, Department of the Senate | 2013
– Team Leader, Products, Australian Crime Commission | 2010 – 2013